The best discounts this week
Every week you can find the best discounts here.
FAQ
1. General Questions
Q1: What is Movemall Kenya?
A: Movemall Kenya is a leading online marketplace that offers a wide range of products, including electronics, fashion, home goods, beauty products, and more. We aim to provide a seamless shopping experience with secure payments, fast delivery, and excellent customer service. Our platform is designed to cater to the needs of Kenyan shoppers by offering quality products at competitive prices.
Q2: How do I create an account?
A: Creating an account on Movemall Kenya is simple and free. Click on the “Sign Up” button located at the top right corner of our website or app. Fill in your details, including your name, email address, and phone number. Verify your email address by clicking on the link sent to your inbox, and you’re ready to start shopping!
Q3: Is Movemall Kenya safe to use?
A: Absolutely. Movemall Kenya prioritizes the security and privacy of our customers. We use advanced encryption technologies to protect your personal information and payment details. Additionally, all transactions are monitored for suspicious activity to ensure a safe shopping experience.
Q4: Do I need an account to shop?
No, you can place an order as a guest. However, having an account allows you to track orders, save addresses, and access exclusive deals.
2. Ordering and Payments
A: Placing an order on Movemall Kenya is easy. Follow these steps:
Browse our website or app and add your desired items to the cart.
Click on the cart icon to review your order.
Proceed to checkout and enter your shipping details.
Choose your preferred payment method (e.g., mobile money, credit/debit card, or bank transfer).
Confirm your order, and you’ll receive an order confirmation email or SMS.
Q5: What payment methods do you accept?
A: We accept a variety of payment methods to make your shopping experience convenient. These include:
Mobile money (M-Pesa, Airtel Money)
Credit and debit cards (Visa, MasterCard)
Bank transfers
Cash on Delivery (for selected locations)
A: Yes, you can cancel your order within 1 hour of placement, provided the order has not yet been processed or shipped. To cancel your order, contact our customer support team at [support@movemall.co.ke] or call us at [+254 720 149-329].
A: All prices listed on Movemall Kenya are inclusive of VAT. For international orders, customs duties and taxes may apply, depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the product price or shipping fees.
3. Shipping and Delivery
A: Delivery times vary depending on your location and the product’s availability. Estimated delivery times are provided at checkout. Typically, orders within Kenya are delivered within 3 business days, while international orders may take 7 business days.
A: Yes, we ship to select international destinations. Shipping fees and delivery times will vary based on your location. Please check our shipping policy or contact our customer support team for more details.
4. Returns and Refunds
A: We accept returns within 3 days of delivery, provided the item is unused, in its original packaging, and in the same condition as when you received it. Proof of purchase (e.g., order number or receipt) is required. Please refer to our Refund and Return Policy for more details.
A: To initiate a return, follow these steps:
Contact our customer support team at [support@movemall.co.ke] to request a return authorization.
Pack the item securely in its original packaging, including all accessories and documentation.
Ship the item to our return address at [Insert Return Address]. We recommend using a trackable shipping service.
A: Refunds are processed within 2 business days after we receive and inspect the returned item. It may take additional time for the refund to appear in your account, depending on your payment provider.
A: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).
5. Account and Security
A: To reset your password, click on the “Forgot Password” link on the login page. Enter your email address, and you’ll receive instructions on how to reset your password. Follow the steps provided to create a new password.
A: Yes, you can update your account information, including your email address, phone number, and shipping address, in the “Account Settings” section of your profile.
A: If you notice any unauthorized activity on your account, contact our customer support team immediately at [support@movemall.co.ke] or [+254 720 149-329]. We will take steps to secure your account and investigate the issue.
6. Product & Warranty Information
A: We strive to provide accurate and detailed product descriptions. However, if you notice any discrepancies, please contact us for clarification before purchasing.
A: Yes, all products sold on Movemall Kenya are 100% genuine and sourced from reputable suppliers. We do not sell counterfeit or fake items.
A: If you receive a damaged or defective item, contact us within 2 days of delivery with your order number and photos of the damaged or defective item. We will arrange for a replacement or refund at no additional cost to you.
Yes, all electronics and appliances come with a manufacturer’s warranty. Warranty details are mentioned in the product description.
- Contact our support team with your order details.
- Provide proof of purchase and warranty documentation.
- Follow the outlined process for repairs/replacements.
7. Promotions and Discounts
A: To apply a discount code, enter the code in the designated field at checkout. The discount will be applied to your total order amount.
A: Discount codes may have specific terms and conditions, such as minimum purchase amounts or expiration dates. Please ensure your code is valid and meets the requirements.
A: Yes, we have a loyalty program where you can earn points for every purchase and redeem them for discounts. Check our website for more details on how to join and earn rewards.
8. Contact and Support
A: You can reach our customer support team via email at [support@movemall.co.ke], phone at [+254 720 149-329], or live chat on our website or app.
A: Our customer support team is available Monday to Friday, 8 AM to 6 PM EAT
A: Movemall Kenya is an online-only platform. However, you can visit our office at 5th Floor, Njengi House, Tom Mboya Street, for inquiries.
9. International Shipping
Currently, we only deliver within Kenya, but we are working on expanding to neighboring countries.
Yes, you can arrange for a freight forwarder at your own cost.
Why Choose Movemall Kenya?
- Wide Selection: Explore thousands of products across various categories.
- Secure Payments: Enjoy safe and hassle-free transactions.
- Fast Delivery: Get your orders delivered quickly and reliably.
- Dedicated Support: Our team is always ready to assist you.
