3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• To create and manage your account, ensuring you have access to all the features and services we offer.

• To process transactions and deliver products/services, including confirming your orders, processing payments, and arranging deliveries.

• To communicate with you regarding orders, updates, and customer support, ensuring you are informed every step of the way.

3.2 Platform Improvement

• To analyze user behavior and improve our platform’s functionality, making it easier and more enjoyable for you to use.

• To personalize your experience by showing relevant content and recommendations based on your preferences and past interactions.

3.3 Marketing and Communication

• To send promotional offers, newsletters, and updates about new products, services, and features. You can opt out of these communications at any time.

• To notify you about new features, products, or services that may interest you, ensuring you stay informed about what’s new on Movemall Kenya.

3.4 Legal and Security Purposes

• To comply with legal obligations and regulatory requirements, such as tax laws and consumer protection regulations.

• To detect and prevent fraud, unauthorized access, or other illegal activities, ensuring the safety and security of our platform and users.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

4.1 With Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as payment processors, delivery partners, and IT support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 For Legal Compliance

We may disclose your information if required by law, court order, or government request. For example, we may share information with law enforcement agencies to investigate fraud or other illegal activities.

4.3 With Your Consent

We may share your information with third parties if you explicitly consent to such sharing. For example, if you participate in a promotion or contest sponsored by a third party, we may share your information with that third party.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and ensure your information remains protected under this Privacy Policy.

5. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or destruction. These measures include:

• Encryption: Sensitive data is encrypted during transmission and storage to prevent unauthorized access.

• Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.

• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis.

Despite our efforts, no method of data transmission over the internet is 100% secure. We encourage you to take precautions, such as using strong passwords and keeping your login credentials confidential.

6. Your Rights and Choices

As a user, you have the following rights regarding your personal information:

6.1 Access and Correction

You can access and update your personal information through your account settings. If you need assistance, please contact our customer support team.

6.2 Data Deletion

You may request the deletion of your account and personal information, subject to legal and contractual obligations. For example, we may retain certain information for tax or legal purposes.

6.3 Opt-Out of Marketing

You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or adjusting your preferences in your account.

6.4 Data Portability

You may request a copy of your data in a structured, machine-readable format. This allows you to transfer your information to another service provider if you choose.

To exercise any of these rights, please contact us at [insert contact email].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve your experience.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

8. Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

9. Children’s Privacy

Movemall Kenya is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it promptly.

10. International Data Transfers

If you are accessing Movemall Kenya from outside Kenya, your data may be transferred to and processed in countries with different data protection laws. We ensure that such transfers comply with applicable legal requirements and provide adequate protection for your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our platform or sending an email. Your continued use of Movemall Kenya after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: info@movemall.co.ke

• Phone: +254 720 149-329

• Address: Movemall Kenya, Nairobi, Kenya.

Thank you for trusting Movemall Kenya with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable shopping experience on our platform.