Shipping Rates & Policies

Welcome to Movemall Kenya, your go-to e-commerce platform for a seamless shopping experience! We understand that timely and reliable delivery is a crucial part of your shopping journey. This Shipping Rates & Policies page provides a comprehensive overview of how we handle shipping, including rates, delivery timelines, tracking, and other important details. Our goal is to ensure your orders reach you safely, efficiently, and transparently.

1. Overview of Shipping Services

At Movemall Kenya, we partner with trusted logistics providers to deliver your orders across Kenya and, where applicable, internationally. Whether you’re in Nairobi, Mombasa, Kisumu, or any other region, we offer flexible shipping options to meet your needs. This policy covers:

• Domestic shipping within Kenya.

• International shipping (if available).

• Delivery timelines, tracking, and insurance options.

• Policies for damaged, lost, or undeliverable orders.

2. Shipping Rates

Our shipping rates are calculated based on several factors, including the size and weight of your order, your location, and the shipping method you select. Below is a detailed breakdown of our shipping rates:

2.1 Domestic Shipping (Within Kenya)

• Standard Shipping:

  • Rate: KES [Insert Rate] per order or FREE for orders above KES [Insert Amount].

  • Delivery Time: 3-7 business days.

  • Details: This is our most cost-effective option, ideal for non-urgent deliveries.

• Express Shipping:

  • Rate: KES [Insert Rate] per order.

  • Delivery Time: 1-3 business days.

  • Details: Perfect for customers who need their orders delivered quickly.

• Same-Day Delivery (Select Areas):

  • Rate: KES [Insert Rate] per order.

  • Delivery Time: Same day (if ordered before [Insert Cut-off Time, e.g., 12 PM]).

  • Details: Available in major cities like Nairobi, Mombasa, and Kisumu for eligible products.

2.2 International Shipping (If Applicable)

• Standard International Shipping:

  • Rate: Calculated at checkout based on destination, weight, and size.

  • Delivery Time: 7-21 business days.

  • Details: Available for select countries. Customs duties, taxes, and import fees may apply and are the customer’s responsibility.

• Expedited International Shipping:

  • Rate: Calculated at checkout based on destination, weight, and size.

  • Delivery Time: 3-7 business days.

  • Details: Faster delivery for international orders. Customs duties, taxes, and import fees may apply.

3. How Shipping Costs Are Calculated

Shipping costs are determined by the following factors:

• Product Weight and Size: Heavier and bulkier items may incur higher shipping costs.

• Delivery Location: Shipping to remote or hard-to-reach areas may cost more due to logistical challenges.

• Shipping Method: Express and same-day delivery options are priced higher than standard shipping.

During checkout, you will see the exact shipping cost for your order before making payment.

4. Delivery Timelines

We strive to deliver your orders as quickly as possible. Below are our estimated delivery timelines:

4.1 Processing Time

• Orders are processed within 1-2 business days after payment confirmation.

• During peak seasons (e.g., holidays or sales events), processing times may be slightly longer.

4.2 Delivery Time

• Standard Shipping: 3-7 business days.

• Express Shipping: 1-3 business days.

• Same-Day Delivery: Same day (if ordered before [Insert Cut-off Time]).

• International Shipping: 7-21 business days (standard) or 3-7 business days (expedited).

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, public holidays, or logistical delays.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status through:

• Our website’s Order Tracking page.

• The logistics provider’s website or app.

If you have any issues tracking your order, please contact our customer support team for assistance.

6. Shipping Restrictions

• Remote Areas: Deliveries to remote or hard-to-reach areas may take longer and incur additional charges.

• Prohibited Items: Certain items, such as hazardous materials, cannot be shipped. Please check our list of prohibited items before placing your order.

• International Restrictions: Some products may not be available for international shipping due to legal or regulatory restrictions.

7. Shipping Insurance

To ensure your order arrives safely, we offer optional shipping insurance at an additional cost. This covers:

• Loss or damage during transit.

• Theft or mishandling by the logistics provider.

If you choose not to purchase insurance, Movemall Kenya will not be liable for any loss or damage incurred during shipping.

8. Undeliverable Orders

If an order is undeliverable due to the following reasons, additional fees may apply:

• Incorrect or incomplete address details provided by the customer.

• Recipient refusal to accept the package.

• Failure to collect the package from a designated pickup point.

In such cases:

• The order will be returned to our warehouse.

• You will be responsible for the cost of reshipping the order.

• If you do not wish to reship the order, a refund will be issued minus the original shipping cost and any return fees.

9. Damaged or Lost Orders

In the rare event that your order is lost or damaged during transit:

• Contact our customer support team within 7 days of delivery.

• Provide photos of the damaged product and packaging (if applicable).

• We will investigate the issue and work with the logistics provider to resolve it.

If shipping insurance was purchased, you may be eligible for a replacement or refund.

10. Free Shipping Promotions

From time to time, we may offer free shipping promotions for eligible orders. These promotions will be clearly communicated on our website and social media channels. Terms and conditions apply, including:

• Minimum order amounts (e.g., free shipping for orders above KES 5,000).

• Specific delivery areas (e.g., free shipping within Nairobi only).

11. Changes to This Shipping Policy

We may update this Shipping Rates & Policies page from time to time to reflect changes in our shipping processes or partnerships. Significant changes will be communicated via email or a notice on our website.